What is your return policy?

Prints
If you’ve changed your mind about your print or frame, you can return it within 14 days of receiving your order. Simply contact us, and we’ll provide you with the return address.

  • The item must be unused, unmarked, and in its original packaging.
  • Customers are responsible for return shipping costs for unwanted items.
  • For exchanged items, the original outbound shipping cost will be deducted from the refund.
  • Please use a tracked or registered shipping method to ensure your return arrives safely.

This policy does not affect your statutory legal rights.

Original paintings
If your painting arrives damaged, please contact us within 14 days, and we’ll find a suitable solution.

How can I track my order?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over €100.

How long does it take to receive my order?

Art prints
Shipped within 3-5 business days in Europe and 4-6 business days worldwide.

Original paintings
Require up to 1 week for preparation, with delivery taking up to 3 business days.

Custom paintings
Timeline depends on the complexity, but most commissions take 3-4 weeks to complete before shipping.

Once your order is on its way, you’ll receive a tracking link to follow its journey.

Do you offer international shipping?

Yes! We offer worldwide shipping. Shipping times and costs vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept several payment methods, including credit cards, debit cards, and PayPal.

How do I cancel my order?

Prints
Orders can be cancelled before production starts. Once the printing process begins, cancellations are no longer possible. If you need to cancel or make changes, contact us as soon as possible, and we’ll do our best to assist you.

Original paintings 
Cancellations are allowed within 48 hours of purchase. After this period, preparation and shipping begin, and cancellations are no longer possible.

If you need to make changes to an order, contact us as soon as possible, and we’ll do our best to assist you.

Can I change my shipping address after placing an order?

If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What if I received a damaged item?

Print
We take every precaution to ensure your artwork arrives safely. If your print arrives damaged or incorrect, please contact us within 14 days of receiving your order. Simply send us a few photos, and we’ll arrange a replacement at no extra cost.

Painting & Custom Painting
In the rare event that your painting arrives damaged or incorrect, please contact us within 14 days of receiving your order. Simply provide a few clear photos, and we’ll arrange a suitable solution as quickly as possible.